Do you know other activities where you use raw material not to produce a product but to provide a service ?
Reactivity is like an anti-age cream, when it's too late it's hard to make it efficient !
"Delta beleives that happy employees can result in happy customers" said Mr Anderson, CEO of Delta Air Lines. A cost effective strategy, right ? It can be good as well to target the customer's smile and think about better services to get it !
What France looks like if you look at the map of the private Medical Laboratories (#MedLab) ? Interesting, right ? More than 4000 Private Point of collections are referenced in the country including non metropolitan area.
“Good data drives good decisions” said Robert Michel at the 2015 Lab Quality Confab, but as a lab, how do you ensure that good data are provided by your teams? What are the processes in place to ensure the accuracy of data? What are the tools which allow you to gather the right information in the right category?